If you lost your baggage, wallet, passport, phone or any other personal belongings at Venice Marco Polo Airport (VCE), don't panic. Acting quickly and following the correct steps will significantly improve your chances of recovering your property.

Lost & Found offices at Venice Marco Polo Airport

The airport's Lost & Found services are located in the arrivals hall near the baggage claim area.

• GH Venezia – Tel. +39 041 0980098 – Open 24/7
• Aviation Services – Tel. +39 041 9691201 – Open 24/7

What should you do if you lose something?

If your baggage was delayed, damaged or did not arrive, report the problem immediately to your airline before leaving the baggage reclaim area. Airlines have dedicated procedures for delayed or damaged luggage and will provide you with a reference number for tracking.

If you lost a personal item inside the airport, contact the Lost & Found office as soon as possible. Provide a detailed description of the item, including its colour, brand, serial number or any unique characteristics that may help identify it.

Increase your chances with HERQ

Besides contacting the airport, you can also publish your lost item in the free HERQ Lost & Found App. Your report becomes visible to people in the surrounding area, while nearby users receive notifications that can help reconnect you with your belongings more quickly.

If your item is protected with a HERQ QR Tag, anyone who finds it can scan the QR code and securely contact you—even without installing the HERQ app.

Additional transport services

If you believe you lost your belongings on public transport, water transport, in a taxi or inside a rental vehicle, contact the appropriate transport provider directly, as each company manages its own Lost & Found service.

Quick recovery tips

• Report the loss immediately.
• Keep your baggage claim tag and travel documents.
• Provide detailed information about the lost item.
• Publish your lost item in the HERQ Lost & Found App.
• Monitor updates from both the airport and your airline.

Frequently Asked Questions

• Where is the Lost & Found office at Venice Marco Polo Airport?
  The Lost & Found offices are located in the arrivals hall near the baggage claim belts.
• Who should I contact about delayed baggage?
  Always report delayed or damaged baggage directly to your airline before leaving the baggage reclaim area.
• Can HERQ help recover lost items?
  Yes. HERQ allows you to publish lost items, notify nearby users and receive information from people who may have found your belongings.
• Do HERQ QR Tags work without the app?
  Yes. Anyone can scan a HERQ QR Tag and securely contact the owner without installing the application.