Loss of a travel bag: What to do next

30. august 2023

Losing a travel bag can be an unexpected and frustrating experience during a trip. In such situations, it is important to remain calm and take immediate steps to resolve the issue. First, inform the airline or transportation authority about the lost bag. They will likely ask for details like bag description and travel information. Most airlines have a tracking system to help locate misplaced luggage.

While waiting for updates, consider having essential items like medications, toiletries, and a change of clothes in your carry-on. Keep all relevant documents, such as your passport and travel insurance, secure. Additionally, file a report with the local authorities if the bag was lost outside of airline control. You can also post a lost travel bag in our app, where others can help you find your travel bag. Our app is called HERQ (https://play.google.com/store/apps/details?id=com.rewardhero.herqApp&pli=1) and it's for both lost and found items.

Utilize technology – many airports and transportation services have online tracking systems to monitor your bag's status. Stay in touch with the parties concerned and follow up regularly.

Finally, maintain a positive attitude. Lost luggage is an inconvenience, but staying patient and cooperative will increase the chances of a swift recovery.